RETURNS AND REFUNDS

If for any reason you are not completely happy with your item you may exchange unused and unopened products within 14 days for alternative items or a refund. If you return an item for an exchange (unless faulty) this will incur an additional shipping cost. Refunds are given minus shipping cost
Due to the obvious health and hygiene implications with adult goods. For goods to be returned if they are not faulty the following terms have to be met.
Returns Conditions

1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you receive your order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
8. No refunds or exchanges can be given until the goods are returned
9. Reshipping charges apply when a package is returned to us by Royal Mail having been unclaimed. Any package returned to us as 'refused' will be subject to a £5 administration charge.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

We advise you to send goods using recorded delivery as we cannot be held responsible for any loss of your parcel on the way back to us

FAULTY ITEMS

When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.

If the product is defective, please explain the fault in a covering letter and return it in its original box with all manuals and accessories for a full refund or replacement within 30 days.
If you email us we can provide a free post return address.

Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.
All returned products are tested and will be sent back to you at your expense if they are found to be working.
Please clean the items before returning.

Cancellations

You have the right to cancel your order within 7 days. No questions asked.
If we have already dispatched your order, a full refund will be given minus any shipping costs on the return of the goods. If goods have been dispatched by courier and you fail to pick the parcel up and it is returned to us and you then cancel your order additional charges will be incurred by us from our courier firm so these will be deducted from your refund.
If you received free shipping then the actual shipping cost will not be refunded on the return of the goods.

Returns Address
S C Online
PO BOX 228
Hitchin
Herts
SG4 0WW